Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform as a vendor, including drivers and workshop owners.
We collect the following types of information to provide and improve our services:
• Name, business name, and contact details (email, phone number, address)
• Payment and banking details for transactions
• Name, business name, and contact details (email, phone number, address)
• Services offered (mechanic, towing, repair, maintenance, etc.)
• Pricing and availability
• Customer reviews and ratings
• Log data such as IP address, device type, browser version
• Interaction with the platform (jobs accepted, services completed, earnings history)
• If you enable location services, we collect your real-time location to match you with customers needing assistance.
We use the information collected for the following purposes:
• To create and manage your vendor account
• To connect you with customers requesting services
• To process payments and transactions securely
• To improve platform functionality and enhance the user experience
• To ensure compliance with legal and regulatory requirements
• To provide customer support and resolve disputes
• To send important updates, promotions, and marketing communications (you can opt out anytime)
We do not sell your personal data. However, we may share your information with:
• Your business details (name, location, services, and ratings) are shared with customers to facilitate service requests.
• Financial details are securely shared with third-party payment providers like Stripe for transactions.
• If required by law, we may disclose your information to comply with legal obligations or protect our rights.
• We may collaborate with third-party partners to enhance service offerings.
We implement strict security measures to protect your data, including:
• Encrypted transactions for secure financial processing
• Secure cloud storage with restricted access
• Regular security audits to identify vulnerabilities
Despite our best efforts, no system is 100% secure. We recommend using strong passwords and keeping your login credentials confidential.
As a vendor, you have the following rights:
• You can update your information anytime through your account settings.
• You may request to delete your account and associated data (subject to legal and operational requirements).
• You can opt out of promotional emails via the unsubscribe link.
• You can disable cookies in your browser settings; however, some features may be limited.
We retain your data as long as necessary to fulfill business and legal obligations. After account termination, some data may be retained for compliance purposes.
Our platform may contain links to third-party services (e.g., payment gateways, navigation tools). We are not responsible for their privacy practices, and we encourage you to review their policies.
We may update this policy periodically. Significant changes will be communicated via email or platform notifications. Please review this page regularly to stay informed.
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: [support@sosmechanic.com]
By using our platform, you agree to the terms of this Privacy Policy.
Thank you for being a valued vendor on SOS Mechanic!